Terms of service
in plain words.

Studio is provided by NordicHost Oy (business ID 3480634-4, VAT ID FI34806344), Kurikkahaantie 12 J 39, 90440 Kempele, Finland.

Email tuki@nordichost.fi or call +358 458 586 705. We answer in Finnish and English.

These terms are a contract between you and NordicHost Oy. They apply from when you create a Studio account. If you use Studio for a company or another organisation, you accept them on its behalf and confirm that you may do so.

You must be at least 18 years old to create an account.

If you are a consumer, you also have the rights that consumer law gives you. Nothing in these terms limits them.

Keep your sign-in details safe and your email address up to date: notices about your plan, sites and domains go there. You are responsible for what is done in your account.

You can try Studio for free with 50 credits and one project. Publishing a site and buying more credits need a paid plan. The plans are monthly:

• S: €19 a month, with 150 credits each month
• M: €35 a month, with 300 credits each month
• L: €75 a month, with 700 credits each month
• Enterprise: €249 a month, with 2 500 credits each month
• Enterprise: €449 a month, with 5 000 credits each month
• Enterprise: €799 a month, with 10 000 credits each month
• Enterprise: €1 799 a month, with 25 000 credits each month

Prices do not include VAT. VAT is added at checkout as the law requires.

Credits pay for the assistant’s work. Each request uses credits according to how much work it takes, and you see what each one used. A plan adds its credits when its monthly payment goes through, and you can buy more credits at any time. All your credits share one balance and do not expire while your account exists. They have no cash value and cannot be moved to another account.

Each plan also has monthly limits for your sites, such as visitors, live preview hours, image storage, own domains and form messages, shown on the pricing page. We email you when your sites together reach 80 % of a limit. At 100 %, your sites either move to the next plan or pause until the month ends, as you chose when you took the plan.

Stripe processes the payments. A plan renews automatically every month on the day you took it, and the payment is taken from your saved payment method. If a renewal payment fails, Stripe tries again for a while. If it still fails, the plan ends.

Your invoices are in Settings under Billing.

You can cancel your plan at any time in Settings. It stays until the end of the month you have paid for and then ends. There is no refund for the month that has started.

An upgrade starts at once: you pay the difference for the rest of the month and get the extra credits for the rest of the month. A downgrade starts when the month you have paid for ends.

We do not refund a month that has started, credits you have used or domain renewals. We refund a domain registration or renewal the registry refuses, and a payment taken twice by mistake.

If you are a consumer, you may withdraw from a purchase within 14 days of making it. Because Studio starts working at once at your request, you pay for what was provided before you withdrew: the share of the month that passed and the credits used. We refund the rest within 14 days, to the payment method you used.

A domain registration is carried out in full when the registry accepts it. After that it can no longer be withdrawn from.

To withdraw, tell us clearly, for example by email to tuki@nordichost.fi. You can use this model form, but you do not have to:

To NordicHost Oy, Kurikkahaantie 12 J 39, 90440 Kempele, Finland, tuki@nordichost.fi:
I hereby give notice that I withdraw from my contract for the following service:
Ordered on:
Name:
Address:
Email address of the Studio account:
Date:

Studio registers domains through our registrar NordName. You hold the domain: give your correct contact details, keep them up to date, and follow the rules of the domain’s registry, such as Traficom’s rules for .fi domains.

For .com, .net, .org and other generic endings, ICANN’s registrants’ benefits and responsibilities also apply.

Your first .fi, .com, .net or .org domain is free for its first year. Domains renew every year: the renewal is charged 30 days before the domain expires, at the renewal price shown when you bought it, and is not refunded. You can turn renewal off before then.

You can move a domain to another provider at any time: we email its transfer code to you. If you delete your account, we hand your domains over to you in the same way, and they are no longer renewed.

Don’t use Studio or the sites you make with it for anything illegal or harmful, such as:

• content that breaks the law or other people’s rights, such as copyright, trademarks or privacy
• malware, phishing, scams or spam
• material that sexually exploits children, or content that incites violence or hatred
• pretending to be someone else
• attacking or overloading other systems or Studio itself, or getting around its limits, charges or security

We may remove content, pause a site or close an account that breaks these rules or the law. We tell you why and how to ask us to reconsider, unless the law or the safety of others prevents it.

Anyone can tell us about content on a site made with Studio that they believe is illegal. Email tuki@nordichost.fi with the address of the page, a description of the content, why you believe it is illegal, your name and email address, and a statement that you believe the report is accurate and complete. Name and email address are not needed for reports of child sexual abuse material.

We confirm that we received the report, decide on it without undue delay and tell you what we decided. The same address is our point of contact under the Digital Services Act for authorities, the European Commission and the European Board for Digital Services, in Finnish or English.

Studio writes and changes your site's code with an AI assistant. The assistant can misunderstand a request, produce code that does not work as intended, or introduce errors and security weaknesses.

Studio cannot guarantee that a site or its code is free of errors, vulnerabilities or data breaches, that it meets the legal requirements of your business, or that it is fit for a particular purpose. Sites and code are provided as they are.

Review what the assistant built before you publish it, and again after changes: content, prices, forms, payments and anything that handles personal data. You are responsible for your site, its content and how it treats your visitors' data.

The security audit before publishing looks for common vulnerabilities and fixes what it can. It cannot find every problem, and a site that passes it can still be vulnerable. Keep your accounts, keys and connected apps safe, and tell us if you notice something wrong.

What you bring to Studio and what it builds for you is yours: texts, images, your site’s code and its data. You give us the right to store, process and publish it only as far as running Studio and your sites needs.

The assistant may produce similar code or text for others, and content made by AI may not be protected by copyright. Make sure you have the rights to what you upload, such as photos, logos and texts.

When your site saves what its visitors enter, such as bookings, orders, form messages or member accounts, you decide what it saves and why: you are the controller of that data, and NordicHost processes it for you, only to run your site. This section is our data processing agreement under article 28 of the GDPR, and it lasts as long as we process that data.

The data is what your site collects from its visitors, members and customers, such as contact details, messages, bookings, orders and sign-in details. It is kept in your site’s own database in the EU and shown only to you. Form messages are not stored in Studio: Resend delivers them to your email and keeps them for 30 days.

As your processor, we:

• process the data only on your instructions: these terms and how you set up your site
• make sure the people who can reach the data are bound to confidentiality
• protect it with encryption in transit, access control and sites kept apart from each other
• use Cloudflare to host sites and their databases, Resend to send sign-in emails and form messages, and Nango to pass data to the apps you connect, and tell you before we add another service that handles the data; you may object by ending your use of Studio
• point out that photos added from Unsplash load from Unsplash’s servers, which see your visitors’ IP addresses
• transfer data outside the EU only with the safeguards the GDPR requires, such as the European Commission’s standard contractual clauses
• help you answer your visitors’ requests to use their data rights, and with your other duties as far as we reasonably can
• tell you within 24 hours of learning of a breach that affects the data, so you can meet your own duties
• delete the data when you delete the project or your account, unless the law requires us to keep it; copies in backups disappear within 30 days
• give you the information you need to show that this agreement is followed, and allow reasonable audits

Don’t let your site save special categories of personal data, such as health, religion, ethnicity, political opinions or trade union membership. That includes bookings for health care.

When you connect an app or add payment keys, your site acts in that account on your behalf. Payments go to your own merchant account; Studio does not handle the money and is not a party to your sales.

We work to keep Studio and your sites running, but we cannot promise that they are always available or free of faults. We may change, add or remove features. If a change takes away something you pay for, we tell you in advance, and you may cancel.

You can delete your account in Settings at any time. Deleting it ends your plan without a refund, deletes your projects, sites, their data and any credits left, and hands your domains over to you. Invoices and payment records are kept for six years, as accounting law requires.

We may close an account that breaks these terms or the law, or leaves its payments unpaid. We delete the projects of free accounts that go unused, after warning by email.

As far as the law allows, we are not liable for indirect damage, such as lost profits, lost data or interruptions to business, and our total liability to a business customer is limited to what it paid us in the 12 months before the damage. These limits do not apply to damage caused on purpose or by gross negligence, and they do not limit a consumer’s rights under the law.

We may change these terms. We email you at least 30 days before a change that affects you takes effect. If you do not accept it, you can cancel your plan or delete your account before then.

Finnish law applies. If something goes wrong, contact us first at tuki@nordichost.fi and we try to put it right.

A consumer can also ask the Consumer Advisory Services for help and take the matter to the Consumer Disputes Board, or to the district court of their home town. Disputes with businesses are decided by the Oulu District Court.

These terms are in Finnish and English, and both are equally valid. If they differ, a consumer may rely on the one more favourable to them.